General Repairs

New System Sales and Setups
Need to upgrade to something new? We sell quality computer equipment along with the data transfer services to make your new computer turn-key!
Insurance Reports
For a small fee, we can inspect your IT equipment, computers, etc,  and prepare a professional report and quotation to support your insurance claim.
HP warranty repairs
Customline are the local authorised warranty repairers for HP computers and notebooks. Call HP direct (131047) to book a onsite warranty repair for your computer or notebook.
Managed IT Services
Boost productivity and reduce costly down time caused by malware, updates, slow running computers, and error messages. We are your IT department, monitoring and maintaining your IT systems 24/7!
Commercial On-Site Services
Our on-site computer support service makes getting your computer fixed easy! No need to disconnect all those computer cables, and load it in the car. One of our friendly and qualified technicians will come right to your home or business and repair your computer on the spot. We service areas from Tully to Babinda, extending to the southern Tablelands.
We service, repair, and upgrade ALL major manufacturers of pc-based computers including HP, Toshiba, Acer, and many more. We provide a no-cost estimate for service prior to any work that is done. When we upgrade your system, we always take a close look at the system, discuss with you its limitations or possibilities and based on your needs for the system, (i.e. browse internet, check email, etc.) how and if the computer can be upgraded. We want you to understand all possibilities and options for your computer prior to any work we perform.
Service items may include:
  • Virus Removal
  • Spyware/Malware Removal
  • Data Transfer and/or Data Backup
  • Detection and Repair of Windows or Application Based Errors
  • Detection and Repair of Faulty Hardware
  • Performance Based Service
  • And Much More…

Server and Network Preventative Maintenance

24/7 monitoring of system health consistently scan key components of the network including monitoring Servers for hardware issues, disk space, CPU and memory performance and event logs. Any errors generated are automatically escalated and reviewed by a team of analysts trained to proactively identify and resolve issues. With most servers generating many thousands of events everyday under normal conditions, it requires experienced resources to proactively identify real issues and quickly address critical issues.
Key Infrastructure Monitoring.
For Key Infrastructure such as Internet links, backup links, remote offices, remote access, routers and switches we provide visibility on the availability of these devices identifying problems and downtime. Often key infrastructure may not be used all the time or every day (such as remote access solutions) and problems are only reported once someone is denied access, resulting in lost productivity. Valuable resources are unable to work and technical resources are engaged to troubleshoot and resolve the problem. The ability to resolve these issues before they effect operations saves time and money.
Service Availability
Often systems link together in order to operate and a server may appear up while some services may have stalled, aborted and may not be functioning. Our Service Availability feature monitors key line of business services such as email, Internet, website, mail servers, print servers and databases to ensure that not only the servers are operational but the applications are available.
Security Patch Management
While Security Patch Management provides the latest fixes to problems, reduces risk of security exposure and ensures systems are running at optimal levels, many organisations fail to apply consistent patch management. This is typically due to the time, effort and associated risk of causing potential problems.  Our patch management systems ensure that patches are tested and approved across multiple systems before application; this reduces associated risks and ensures systems are properly updated and less likely to cause problems. Combined with an effective health monitoring strategy, this allows for faster remediation in the event that issues do occur.
Backup Management Services
Backup Management combined with an effective disaster recovery strategy is one of the most important preventative tasks organisations need to perform. It’s important to ensure backups are running correctly, contains all data, and that the systems utilised allow restoration times that will get the business back on track as quick as possible without days of downtime, lost information and lost productivity. Our Backup Management Services provide daily monitoring and management of backup routines to ensure backups are always current.
Preventative Maintenance Tasks
Regular maintenance ensures systems operate at optimal levels. Typically checks include anti-virus signature updates, server disk capacity and defragmentation, review of device and software licensing, investigate device and server logs and perform restarts if necessary. Checks are typically performed on servers, network devices, firewalls, switches, UPS and address system logs, security concerns, redundancy and recovery issues.
Fixed Low Cost Monthly Fee
In an effort to reduce IT expenditure some organisations reduce or remove preventative network maintenance and only perform work as systems fail. This is a false economy and often results in much higher repair costs and associated system downtime: -“would you rather check the oil in your car or repair / replace the motor?”
By fixing preventative maintenance costs to one set monthly fee, clients take an important step in controlling their IT expenditure and reducing overall IT costs. An effective preventative maintenance strategy will identify and prevent many issues from developing into problems, minimise unscheduled downtime, improve network reliability and office productivity.
Visibility and Reporting
Our detailed monthly report provides vital information and a graphical display of network status, activity and common problems encountered. It also includes a “non-technical” executive summary which interprets this extensive report and provides an overview along with any recommendations providing higher level managers with information necessary to assist them in tracking vital company assets and quantifying IT budgets. Reports can be tailored to provide required information on specific system hardware, software auditing, network performance and activity.

CCTV Security Camera Surveillance

Closed Circuit Television (CCTV) is a visual surveillance technology with the capability to monitor a variety of environments and activities. Security can be greatly increased through the use of security camera’s.
Digital Video Recording (DVR) units capture the images recorded by the CCTV camera’s onto a hard drive. This eliminates the need for videotapes so time wasted in rewinding or fast forwarding is eliminated. DVR’s can be set up so you can view your property anytime, anywhere with the right software and enables a digital recording of events, should you require it.
New developments in security camera’s and Digital Video Recording devices have made this one of the most valuable security and loss prevention solutions available. CCTV systems are now simple to use, efficient and reliable. Customline Computer Services have a wide variety of suppliers to suit all types of CCTV applications whilst providing the very latest technology to our customers specifically tailored to suit their requirements.
We offer the supply and installation of many different types of CCTV technology such as Analogue, HD-SDi & Digital.
We are also licensed security consultants and installers and can advise on any camera security installations.
To find out more about CCTV Cameras, Digital Video Recording, or to organise an obligation free quote, please call us on 07 4061 8894 or contact us online.